Refund Policy

Thank you for shopping at [STEPANDSTYLREE] We want you to be completely satisfied with your purchase of shoes, handbags, glasses, and watches. If you’re not happy with your items, we’ve outlined our return policy below to ensure a smooth and hassle-free process.

1. Return Eligibility:

  • Items may be returned within 14 days from the date of delivery.
  • To be eligible for a return, the item must be in its original condition—unused, unworn, unwashed, and with all tags and packaging intact.
  • For shoes: The shoes must be in unworn condition, with no scuffs or damage, and in the original box.
  • For handbags: The handbags must be unused with no signs of wear and all original tags and packaging.
  • For glasses: Must be unworn and in the original packaging, with no visible damage or marks.
  • For watches: Must be in new, unused condition with all original tags, packaging, and accessories (e.g., extra links, manual).

2. Non-Returnable Items:

  • Items that have been used or damaged by the customer.
  • Custom-made or personalized items (if applicable).
  • Gift cards or vouchers.
  • Sale or discounted items (unless specified otherwise during the promotion).

3. Return Process:

  • To initiate a return, please contact our customer service team at [email/contact info] within 14 days of receiving your order.
  • Provide your order number, details of the product(s), and reason for the return.
  • Our team will guide you through the process and provide a return shipping label (if applicable).

4. Return Shipping:

  • Free returns are offered for defective or incorrect items.
  • For all other returns, the customer is responsible for the return shipping costs unless otherwise stated during promotional periods.
  • Returns must be sent back to us within 7 days of receiving the return label or authorization.

5. Refunds and Exchanges:

  • Once your returned item is received and inspected, we will process your refund or exchange.
  • Refunds will be issued to the original payment method.
  • If you choose to exchange the item, the new product will be shipped to you at no additional shipping cost.
  • Refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.

6. Damaged or Defective Items:

  • If your product is damaged or defective upon arrival, please contact us within 48 hours of receiving your order.
  • We will arrange for a full refund or exchange at no additional cost to you, and return shipping fees will be covered.

7. Customer Support:
If you have any questions or need assistance with your return, our customer support team is here to help. Please reach out to us at [email/contact information], and we will ensure your return is processed smoothly.

Thank you for shopping with [Store Name]. We appreciate your business and are committed to making your shopping experience as pleasant as possible!